Natural Pet Market offers all natural, ecologically friendly products for companion animals. All of our products are carefully selected based upon quality of ingredients and materials used and the impact they have on the environment. We value the responsibility of a symbiotic relationship with our pets and our environment and believe that what we put on or into our pets has an effect on their health and the well-being of the environment. We strive to offer product choices where this effect is positive.

We are located at:
263 Rice Lake Square
Wheaton, IL 60189
Hours:
Monday - Saturday 10:00 AM - 7:00 PM (CST)
Sunday 12:00 PM - 5:00 PM (CST)

Toll Free: (800) 460-1549
Phone: (630) 682-4522
FAX: (630) 682-4523


263 Rice Lake Square
Wheaton, IL 60189


Directions 263 Rice Lake Square
Wheaton, IL 60189

Other Ordering Options
If you do not want to use our secure online ordering process you can fill out our printable order form.

For your convenience, you can also place your order via telephone at (800) 460-1549 during the following hours:

Monday - Saturday 10:00 AM - 7:00 PM CST. Sunday 12:00 PM - 5:00 PM CST. It is now 11:39 PM CST

OR

Fax your order 24 hours a day at (630) 682-4523.

Payment Method
We accept major credit cards including, Visa, MasterCard, and Discover. There is no surcharge for using your credit card when making purchases. For the customer's protection, all information on the order sheet, including credit card holders name, number, billing address, is subject to verification prior to processing any order. This is to prevent fraud, and the unlikely use of the credit card without the cardholder's permission.

Shipping
Most orders are processed within two business days from original receipt of order, and approval of credit card. We offer several options for shipping orders: UPS ground, 2nd Day Air, as well as Next Day Air and shipping charges will be indicated on your order form. We ship packages Tuesday through Friday.

You can choose and view shipping options and prices on the checkout page before you have to enter any personal information.

Returns & Exchanges
Satisfaction Guaranteed, if for some reason you are unsatisfied with any of our products, please return them within 30 days in their original packaging and we will refund the purchase price of the product. Original shipping charges are not refundable. If you feel there was an error in your order please call 630-534-6682 Tuesday - Saturday 10am - 6pm or email at customerservice@naturalpetmarket.com. You may also contact us with any questions or concerns that you may have regarding your order. We will try to remedy any problems to the best of our ability. Your satisfaction is very important to us.

All returned/exchanged merchandise must be in original condition and must include, all accessories, packing material, inserts and manuals, warranty cards (not filled-out), and the box in which it was shipped in. Shipments of returns must be prepaid. We will not accept COD returns.

Privacy Policy
At Natural Pet Market, we are committed to protecting your privacy while you shop our online store. Your private information will never be disclosed or sold to anyone, and will be used strictly for business purposes only. All orders that are placed on our site a protected via our secure online server. We Use Thawte Digital Certificates to assure your security. Click the Thawte Logo below to verify the authenticity of our digital certificate.

We guarantee complete privacy, with your personal information, all this information is transported through our secure server and we are dedicated to maintaining the highest security of our customer's personal information. In the event of unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.

Information Collected
When you shop at Natural Pet Market, we collect limited personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect the referring URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country and/or state where your server is located, as well as the pages of www.naturalpetmarket.com that were viewed during a visit.

How Information is Used
We never sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer and improve upon our systems. We may use third parties to help us fulfill orders, to help process payments, to provide customer service, to create site content, and to help administer promotional emails. We give them access to the information needed to complete their job. Sometimes that includes a portion of your personal information. Our computer systems protect personal information using an advanced firewall server technology.

Cookies
We use cookies to help identify you when you visit our store and to customize your experience. The cookie contains a randomly assigned user identification number, the country where you are located, and we may track what web site you came from, and how you browse our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal account information or any information about your purchases to anyone.

If you wish to be removed from receiving any future emails from us, please send an email to remove@naturalpetmarket.com

Customer Service: customerservice@naturalpetmarket.com